Returns & Exchanges
Top of the World (TOW) Web Order Returns
- If a return is desired, please contact the Top of the World Customer Support at 1-844-309-1960 to initiate a Return Merchandize Authorization (RMA).
- Product purchased from towcaps.com may be returned for any reason within 30 days of shipment in original packaging, if un-worn and in new condition, with all original tagging still attached.
- Return shipping charges are to be prepaid by the customer. C.O.D. returns will not be accepted.
- Refunds will be issued in the same form as the original payment within 5 business days from receipt.
- TOW Closeout product sales are final and cannot be returned.
- All returns are to be sent to:
Top of the World
Attn: Website Returns
3001 36th Ave NW
Norman, OK 73072
- A copy of the original packing slip must be included in return shipment notated with RMA number received from the Customer Support representative.
HOW DO I RETURN/EXCHANGE AN ITEM?
- Please contact Top of the World’s customer Support at 1-844-309-1960 to discuss possible returns. (We are unable to process exchanges. If you need a different item from the one you purchased, you will need to return your item and place a new order.)
- Mail your item to our Consumer Returns Department at the following address:
Top of the World
Consumer Returns Department
3001 36th Avenue NW
Norman, OK 73072
- Please refer to your packing slip for detailed return instructions.
- Pack the item(s) securely in the original package, if possible, or use a box that will not damage, fold or bend the items. Please do not return item(s) in envelopes. Packaging item(s) in this manner may damage them.
- Enclose a copy of the original packing slip with the item(s) to be returned. Be sure to keep the original for your records. If you cannot send your packing slip, you must include your order number, billing name and address with the item(s).
- Clearly address the package label with our returns facility destination address below, or use the bottom potion of your packing slip as a label.
- Take the package to any post office or carrier outlet to have your package shipped to the address listed above. You may wish to insure your package for the full replacement value with your chosen carrier.
- All item(s) must be returned in new condition (unwashed and unworn), in the original boxes (whenever possible), and with all paperwork, parts and accessories to ensure full credit.
- All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
- If the return item(s) are damaged during shipment, a refund may be issued in the form of a gift card.
- Keep the return tracking number from the package you are returning to ensure that the package is received by our Returns Department.
ITEMS WITH CUSTOM EMBROIDERY
Items that have received custom embroidery services require prior authorization in order to be returned. These items may only be returned if they differ in hat style, color, size or embroidery than originally ordered.
SHIPPING AND HANDLING FEES
Shipping and handling fees, including those to ship hats back to the returns department, are non-refundable. On a case by case basis, we will issue a credit for reasonable and customary freight charges if the returned item is defective or incorrect. Please include a postal receipt in your return package.